ERP Production Operations: Monitoring, Incidents and Change Control
Operate availability, batches, interfaces, backups, incidents and changes through one rhythm.
Learning objective
Establish daily, weekly and monthly checks plus rehearsed incident, problem and change flows.
Roles
Business owners, finance, IT, consultants and audit
Prerequisites
- Critical failures are detected and escalated.
- Major incidents retain an evidence timeline.
- Recovery and rollback are rehearsed.
Completion checks
- Critical failures are detected and escalated.
- Major incidents retain an evidence timeline.
- Recovery and rollback are rehearsed.
Common errors
- Watching uptime only.
- Keeping temporary fixes forever.
- Untested production changes.
Thailand project note
Thailand requires multilingual data, THB, foreign currency, Asia/Bangkok time, segregation and retention; regulated tax, customs, BOI and statutory accounting need qualified Thai review.
Related modules
Steps
- 01
Define critical services, hours, dependencies, owners and recovery objectives.
- 02
Monitor login, transactions, batches, interface backlog, failures, capacity and reconciliation.
- 03
Set severity, notification, escalation, workaround and closure evidence.
- 04
Convert recurring incidents into problems with cause, fix and prevention.
- 05
Require test, approval and rollback for configuration, interfaces, access and jobs.
- 06
Prove backup recovery, critical accounts, certificates, capacity and support contacts.
- 07
Review trends, open risks, business impact and improvements monthly.
Implementation notes
- Critical failures are detected and escalated.
- Major incidents retain an evidence timeline.
References
- YonSuite 客户成功服务 ↗用友 · Accessed: 2026-08-21 · Applicable version: 公开迁移、巡检与上线后服务范围