U9 cloud Sales Return: Authorise, Receive, Inspect and Credit
Complete the process with controlled steps and evidence.
Learning objective
Complete one traceable test scenario and verify exception recovery.
Roles
Process owners, planning, purchasing, warehouse, production, quality, finance and IT
Prerequisites
- Relevant masters, access and approvals are confirmed.
- Normal, exception and reversal test data are ready.
Completion checks
- Documents, quantities, statuses and owners are traceable.
- Exception closure agrees with stock and finance interfaces.
Common errors
- Enabling in production before validation.
- Handling exceptions offline without system evidence.
Thailand project note
For Thailand, confirm Thai/English masters, THB and foreign currencies, Asia/Bangkok time, segregation of duties and local record retention. VAT, WHT, customs, BOI, statutory accounting, product compliance and occupational safety require current review by qualified Thai professionals; this is not legal or tax advice.
Steps
- 01
Link the original order, shipment, customer, item, lot, quantity and reason.
- 02
Authorise the return before receipt with quantity, location and validity.
- 03
At receipt verify goods, packing, serial or lot and place them in inspection status.
- 04
After inspection separate resale, rework, scrap and customer-damage outcomes.
- 05
Create approved credit or replacement and reconcile price, tax attributes and original invoice link.
- 06
Before closure reconcile stock, returned quantity, receivable interface and customer acknowledgement.
Implementation notes
- Pilot one organisation and representative item.
- Give every exception an owner and due date.
References
- 汽车及零部件企业数智化全场景 ↗用友 U9 cloud · Accessed: 2026-08-21 · Applicable version: 官方行业场景；具体菜单、字段、接口及许可须按客户版本和批准蓝图验证
- 数据算力加持，智能工厂不再遥远 ↗用友 U9 cloud · Accessed: 2026-08-21 · Applicable version: 官方智能工厂场景；现场设备、安全与采集协议须独立验证