ERP Hypercare Exit: Measures, Residuals and Support Handover
Build verifiable, traceable and explicitly owned controls for incident trends, critical processes, residual risk, knowledge and support ownership.
Learning objective
Deliver an operating baseline reviewable by business, technology and audit.
Roles
Business owners, data or integration leads, IT, security, consultants and audit
Prerequisites
- Scope, owners and test environment confirmed.
- Representative data and evidence templates available.
Completion checks
- End-to-end outcomes reconcile.
- Access, approval and log evidence is complete.
- Exceptions retain closure.
Common errors
- Testing only happy paths.
- Unclear ownership.
- No post-release review.
Thailand project note
Thailand requires aligned multilingual data, THB/foreign currency, Asia/Bangkok time, segregation and retention; regulated matters require current qualified Thai review.
Related modules
Steps
- 01
Inventory scope, sources, consumers and owners for incident trends, critical processes, residual risk, knowledge and support ownership.
- 02
Define fields, states, approval, timing, evidence and exception rules.
- 03
Separate request, execution, approval and review with least privilege.
- 04
Test normal, boundary, exception, reversal and duplicate cases in isolation.
- 05
Reconcile sources, downstream outcomes, logs, counts and needed control totals.
- 06
Record differences, decisions, workarounds, rollback and effective date.
- 07
Sample after release, close exceptions and update ownership and baseline.
Implementation notes
- Pilot one high-impact object.
- Give every exception an owner and due date.
References
- ERP 稳定期退出：指标、遗留项与支持移交 ↗用友 · Accessed: 2026-08-21 · Applicable version: 官方公开能力或客户成功服务范围；实际配置依客户版本、许可和批准蓝图