U9 cloud Quality CAPA: Root Cause, Action and Effectiveness
Execute the process with traceable data, approvals and exception closure.
Learning objective
Complete normal and exception tests with reproducible acceptance evidence.
Roles
Process owners, planning, purchasing, warehouse, production, quality, finance and IT
Prerequisites
- Masters, access and approval matrix are confirmed.
- Normal, exception and reversal data are ready.
Completion checks
- Documents, quantities, statuses and owners are traceable.
- Business results agree with inventory and finance interfaces.
Common errors
- Going live before validating masters.
- Handling exceptions offline without evidence.
Thailand project note
For Thailand, confirm Thai/English masters, THB and foreign currencies, Asia/Bangkok time, segregation of duties and local retention. VAT, WHT, customs, BOI, statutory accounting, product compliance and occupational safety require current review by qualified Thai professionals; this is not legal or tax advice.
Steps
- 01
Create CAPA from nonconformance, complaint, audit or trend with a clear problem statement.
- 02
Contain first and identify affected lots, stock, customers and risk.
- 03
Analyse evidence-based root cause, separating symptom, direct and systemic causes.
- 04
Define corrective/preventive actions, owners, due dates, resources and verification.
- 05
After implementation review data over the agreed period for recurrence and side effects.
- 06
Quality approves effectiveness before closure; failure reopens and escalates.
Implementation notes
- Pilot one organisation and representative object.
- Every exception needs an owner and due date.
References
- 汽车及零部件企业数智化全场景 ↗用友 U9 cloud · Accessed: 2026-08-21 · Applicable version: 官方制造与供应链场景；具体菜单、字段和许可按客户版本及批准蓝图验证
- 数据算力加持，智能工厂不再遥远 ↗用友 U9 cloud · Accessed: 2026-08-21 · Applicable version: 官方智能工厂场景；设备、安全及采集方式须在现场验证